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Travel
Hotel chain boosts rating with real-time review management
And gets a comprehensive performance review tool
Data modeling
Data warehouse development
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Travel
Hotel chain boosts rating with real-time review management
And gets a comprehensive performance review tool
Data modeling
Data warehouse development
Who we worked with
Client overview
A hotel chain in Europe.
Who we worked with
Client overview
A hotel chain in Europe.
What we did
Project overview
- Problem
Our Client needed a comprehensive dashboard that would aggregate reviews and ratings from various sources in real time and provide insights into the performance of individual hotels and the chain as a whole.
They wanted to enhance their reputation management and competitive positioning by managing those reviews faster.
- Our solution
Our Client wanted the system to not only gather ratings but also deeply analyze review texts, compare hotels, and suggest insights into customer preferences and areas of improvement.
We created a highly customizable solution that pulled data from 10 different sources (Google Maps, TripAdvisor, Booking.com, Facebook, and others). It then sorted review texts based on set keywords and parameters like “price”, “staff”, ”cleanliness”, and more.
- Workflow
Our team operated fully remotely, following Agile methodology with structured sprints and bi-weekly demos to ensure continuous feedback and alignment. Transparent communication and progress tracking were maintained through Jira for task management and Slack for daily collaboration.
What we did
Project overview
- Problem
Our Client needed a comprehensive dashboard that would aggregate reviews and ratings from various sources in real time and provide insights into the performance of individual hotels and the chain as a whole.
They wanted to enhance their reputation management and competitive positioning by managing those reviews faster.
- Our solution
Our Client wanted the system to not only gather ratings but also deeply analyze review texts, compare hotels, and suggest insights into customer preferences and areas of improvement.
We created a highly customizable solution that pulled data from 10 different sources (Google Maps, TripAdvisor, Booking.com, Facebook, and others). It then sorted review texts based on set keywords and parameters like “price”, “staff”, ”cleanliness”, and more.
- Workflow
Our team operated fully remotely, following Agile methodology with structured sprints and bi-weekly demos to ensure continuous feedback and alignment. Transparent communication and progress tracking were maintained through Jira for task management and Slack for daily collaboration.
What our client achieved
4.40
Rating before the system lauch
4.85
Rating after the system lauch
What our client achieved
4.40
Rating before the system lauch
4.85
Rating after the system lauch
Repeat the success
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About your project